Freeway Service Patrol aka “Freeway Angels”

April 5, 2019

On April 3, 2019, the San Bernardino County Transportation Authority (SBCTA) Board of Directors recognized four of five of the top Freeway Service Patrol (FSP) drivers for their outstanding efforts, high-level of professionalism, and the excellent customer service they provided to stranded motorists along San Bernardino County freeways:

• Top Driver – Jeffery Rangel of Navarro’s Towing in Fontana. Jeffrey has been with the San Bernardino FSP Program for nearly seven (7) years and assisted more than 2,200 motorists during the 2018 calendar year.
• Driver of Excellence – David Acevedo of Royal Coaches Towing in Azusa. David has been with the San Bernardino FSP Program for more than two (2) years and assisted more than 2,700 motorists during the 2018 calendar year.
• Most Assists – Jose Perez of Airport Mobil Towing in Ontario. Jose has been with the San Bernardino FSP Program for two (2) years and assisted more than 4,000 motorists during the 2018 calendar year.
• Public Choice – German Fajardo of Royal Coaches Towing in Azusa. German has been with the San Bernardino FSP Program for more than three (3) years and assisted more than 3,800 motorists during the 2018 calendar year.
• Rookie of the Year – George Gutierrez of Pepe’s Towing in Colton. George has been with the San Bernardino FSP Program for less than one (1) year and assisted more than 2,000 motorists during the 2018 calendar year.

Pictured from left to right: George Gutierrez, German Fajardo, David Acevedo, Jose Perez

The FSP program has received more than 13,000 survey comments from motorists that have been assisted by our FSP Drivers. Overall, 99.9% rated their experience as excellent or good.
SBCTA has provided FSP services since January 2006. FSP is a team of roving tow trucks that patrol selected San Bernardino County freeways during peak commute weekday hours and selected segments on weekends to assist motorists with various issues such as; minor mechanical repairs, changing a flat tire, or providing a driver safety check. This helps keep freeways moving by reducing the incidence of secondary accidents, decreasing congestion, improving air quality and increasing motorist safety. FSP is a key contributor to SBCTA’s overall plan to improve transportation throughout San Bernardino County.